I’m a strategic and systematic User Experience Designer with skills in user research, strategy, service design, prototyping, and workshop facilitation.
I spent over 15 years in consultancies in Dublin, London, and Sydney, working with diverse clients, from start-ups to multi-nationals, leading projects in sectors including Education, Government Organisations, Energy, Life Sciences, and Publishing.
I apply human-centred design to deliver product and service experiences that make a meaningful impact for both the business and the customer.
My approach is
People-centred | Data-informed | Collaborative
SKILLS AND EXPERTISE
User Research
Understand customer challenges and needs, and applying systematic thinking to ensure we’re solving the right problems in the right way.
Experience Strategy
Defining and implementing product and service experience strategies that deliver customer-centric experiences
UX/UI Design
Creating user flows, wireframes and prototypes that leverage and evolve our design system, and collaborate with cross-functional partners to deliver an impactful experience.
Scaling Digital Solutions
Mapping service patterns to create scaleable digital applications that deliver value for the business and better efficiency for the customer.
Design Thinking
Taking a human-centred, collaborative approach to problem solving, and advocating for this across the business.
Project Planning
Planning key milestones for delivery for the end-to-end project process.
WHO I’VE WORKED WITH
A snapshot of some recent projects that I’ve led
Get in touch to see the full case studies
Strategy & vision for a B2B sales experience
Charles River / Discovery Pricing Estimator / Phase 1
User research and analysis / User personas / Journey mapping / Visioning and Strategy / Workshop facilitation / User flows / Content, copy & messaging / Prototyping
Leveraging Design Thinking to accelerate an MVP launch
Charles River / Discovery Pricing Estimator / Phase 2
Research Sprint / Customer Personas / Journey Maps / Design Sprint Workshop / High Fidelity Prototype / User Testing / Prioritisation / Roadmapping
Visualising AI decision making and it’s impact on customer KPIs
Genesys / Predictive Routing data vizualisation
User research / Flows / Wireframes / Prototyping / Design System / User testing / Prioritisation